Returns and Exchanges

RETURN POLICY
If for any reason the user is not satisfied with an order, the item can be returned within 14 days from the date of delivery, for size exchange or refund.

All return shipping costs are to be paid by the user.

 
RETURN INSTRUCTIONS
The user should, within 14 days from the date of delivery, follow the instructions bellow to complete the return:

MRJOIAS
  • The user can deliver the goods, free of charge, at the MRJOIAS store (Rua Júlio Dinis 752 lj 38/39 4050 - 1012 Porto)
  • The user should refer the motive of the return

NACEX:
  • The user should contact the nearest Nacex (www.nacex.es)
  • Request the pick up of the good
  • Provide the delivery address and the return address
  • Send an email to MRJOIAS online (geral@mrjoias.pt) referring the motive of the return

DHL:
  • The user should contact the nearest DHL (www.dhl.com)
  • Request the pick up of the good
  • Provide the delivery address and the return address
  • Send an email to MRJOIAS online (geral@mrjoias.pt) referring the motive of the return

REFUND
Refunds will be processed as soon as returned items have been checked and accepted.

For orders paid by credit card, the refunded amount will be available to customers in approximately 10 days and within their next billing statement. Processing time may vary depending on the credit card company.

Orders paid by PayPal will be refunded to the original account. Returns and exchanges must arrive within 10 days, and respecting the following conditions:
  • The Security Tag must still be intact and attached to returned items.
  • Items must be returned with all original tags, packaging and other accessories received with the order.
  • The items must be returned with their original boxes, which must not be damaged and/or altered or used as the external parcel for the shipment.
  • Returns must be packaged in the MRJOIAS onine box.
In the case of defective or incorrect merchandise, clients must follow the instructions above.

Pick-ups for all authorized returns with MRJOIAS online courier account numbers must originate from the same country of the original shipment.

MRJOIAS online reserves the right to refuse returns that are unauthorized and/or not sent with the same courier as specified in the email detailing the return instructions. If an unauthorized return is accepted, MRJOIAS online will deduct a 10% administrative/re-stocking fee from the refund.

MRJOIAS online will not accept returned merchandised that does not follow the terms and conditions of the returns policy. Such items will be returned to the sender at the original shipment address.

DAMAGED IN TRANSIT/DEFECTIVE PRODUCTS
Returns of faulty items will only be accepted if the goods were faulty when delivered to the user. MRJOIAS online staff takes every effort to check all the goods thoroughly for any faults before shipping them.

MRJOIAS online reserves the right to request photographic support regarding defective or incorrect merchandise before authorizing a return for full reimbursement of shipping and import fees.

All items returned as faulty will be inspected on receipt and any items deemed to subject to fair wear and tear will not be accepted as faulty.

Faulty items will be exchanged to the same type of product in the same size, subject to availability. If the user does not wish to be sent a replacement, he should make this request clear when accessing its personal account on MRJOIAS online about the fault.
Requests of return of faulty goods must be made to MRJOIAS online within 14 days from the date of delivery.

Refunds for faulty items will take place in a 30 days period after receiving the returned products. In case MRJOIAS online cannot offer a replacement to the user, he will have a refund to the original purchaser’s credit/debit card used for the order in question to the value of the item at the time of purchase.
return

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