Shipping policy
MRJOIAS Online’s orders are delivered Tuesday to Friday between 09:00H and 19:00H, with the exceptions of the 24th, 25th 26th and 31st of December, 1st and 2nd of January and on local/public holidays, days on which the courier doesn’t deliver. Orders placed after 14:00H will only be shipped on the next business day. The courier doesn't deliver on weekends, therefore, orders placed after 14:00H on Thursday, will only be shipped on Monday.
All orders are shipped from MRJOIAS Online’s warehouse after there’s been payment confirmation. Once the package is shipped, MRJOIAS Online will update the order status and you will receive an email informing that the order is on the way. After that, the delivery address can’t be changed.
All orders are delivered by hand as the courier needs to identify the person who receives the package at the moment of delivery.
CLICK & COLLECT
We offer Click & Collect service, giving our clients the possibility of picking up their orders at our stores at no additional cost. As soon as the order status is changed to "Ready for pickup", clients may pickup their orders in the following hours:
MRJOIAS
Rua Júlio Dinis 752 Loja 38, 4050-012 Porto
- Monday - Friday: 10:00H - 19:00H
- Saturday: 10:00H - 13:30H
DOWNTOWN BY MRJOIAS
Largo de São Domingos 32, 4050-545 Porto
- Monday - Friday: 11:00H - 13:30H | 14:30H - 19:00H
- Saturday: 11:00H - 19:00H
This service is not available on Sunday.
SHIPPING FEES
Shipping fees will be added to the user's order total on the checkout process. As every order is unique, shipping fees will vary depending on the weight and destination of your chosen items.
During the purchase process, the user will be required to provide the shipping address. If the user wishes to send products to more than one address, they should place one order for each address.
|
DESTINATION |
WEIGHT |
SHIPPING FEES |
FREE SHIPPING ON ORDERS OVER |
DELIVERY TIMES (BUSINESS DAYS) |
|
Continental Portugal |
Up to 2kg |
€7,75 |
€100 |
1 |
|
Madeira |
€39,00 |
€530 |
2-3 |
|
|
Azores |
€39,00 |
€530 |
3-4 |
|
|
Peninsular Spain |
€12,75 |
€175 |
1 |
|
|
Balearic Islands |
€16,50 |
€225 |
1 |
|
|
Canary Islands, Ceuta or Melilla |
€23,10 |
€315 |
2 |
|
|
France |
€21,20 |
€290 |
2-3 |
|
|
Italy, Germany, Belgium, Netherlands and Luxembourg |
Up to 2kg |
€24,40 |
€335 |
3-4 |
|
Austria |
Up to 2kg |
€34,30 |
€470 |
4-5 |
|
European Union (list below)* |
Up to 1,0kg |
€48,10 |
€995 |
Capital city - 2/3 days Rest of the country - 3/4 days |
|
Up to 1,5kg |
€57,40 |
€995 |
||
|
Up to 2,0kg |
€66,70 |
€995 |
||
|
Up to 2,5kg |
€76,05 |
€995 |
||
|
Up to 3,0kg |
€85,40 |
€995 |
||
|
Up to 3,5kg |
€94,70 |
€995 |
*List of included countries: Austria, Belgium, Bulgaria, Croacia, Czech Republic, Denmark, Estonia, Finland, Germany, Greece, Hungary, Ireland (excluding Northern Ireland), Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Romania, Slovakia, Slovenia,Sweden.
In these countries, only mainland territory is included.
Please keep in mind that delivery times on the table above should be used as a guide only. MRJOIAS Online cannot take responsibility for delays due to issues with the courier, failed payment approval or customs clearance, though we will do our best to minimise any potential delays.
OTHER COUNTRIES
If your country isn’t contemplated in our delivery location list, please contact us via email at online@mrjoias.pt.
CUSTOM DUTIES AND CHARGES
For all countries, prices include Portuguese VAT at 23%. Orders to countries outside of the European Union (EU) may be subject to import duties and/or taxes, which are levied once the package reaches the user’s country. If the user incurs in any additional charges they must be rendered in order for the package to clear customs. Please contact your local customs office for more information.
PACKAGING
All of the items purchased at MRJOIAS Online include complementary packaging that protects the items bought.
GIFT WRAPPING
The user may add gift wrapping at an additional cost, this includes:
-Gift Bag (maximum of 2 per order)
-Premium packaging for the jewelry
-(Optional) Personalized message card: you may personalize a message to include in your order, sent on MRJOIAS stationery.
